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RETURNS

Returns
Returns online
  • Returns must be made within 14 days of the delivery date
  • All products must be returned in original condition, with all tags still attached (unless faulty)
  • To exchange an item bought online, please return the item and place a new order online
  • The costs for the returns/exchanges are for your own account
  • In case your return concerns a wrongly delivered item, or a defect, Penn&Ink N.Y will take care of the costs concerning the return. In this case, please contact us
 How to return online
  1. Complete the return form and place it inside the parcel together with the item(s) you wish to return
  2. Attach the return label on top of the old address label
  3. Bring it to your nearest post office

In case you need a new return form, you can download one here.


Refund
We always aim to handle your return purchase as soon as we can. We refund in the same way we received your payment. In general you should receive a refund within 30 days.
 

Any further questions regarding your return or refund?

Our customer service has the answers. You can reach us anytime by e-mail webshop@pennandink-ny.com.

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