Once we receive and approve your return, the refund will be processed within 14 days at the latest. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

Go to our online return portal here.

1) Fill in your postal code and order number #0000 and download your return label.

2) Print the return label.

3) Fill in the return form and place it together with the item(s) you wish to return in a box (e.g. the one you got from PENN&INK N.Y).

4) Stick the return label on the package and bring it to your nearest drop point.

Returns must be made within 30 days of the delivery date and are free of charge for EU (Norway, Switzerland and United Kingdom excluded). 

All products must be returned in original condition, with all tags still attached (unless faulty).

PENN&INK N.Y offers free returns on orders placed in the EU. (Norway, Switzerland and United Kingdom excluded). 

For returns placed outside of the EU it is the customers responsibility to arrange and pay for the return shipment. For explanation of the return shipment please click here.

Once your order has been shipped you will receive an email with a track & trace number to track the status of your order.

If you have not received it, please check your spam box. You can also visit DHL’s website with the tracking number provided. Otherwise, please email our customer care webshop@pennandink-ny.com with your order number.

If you can’t find your confirmation e-mail, please check your spambox first. If it is not there, send an email to webshop@pennandink-ny.com