Once we receive and approve your return, the refund will be processed within 14 days at the latest. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

You can find our detailed shipping policy here with the shipping costs included.

Once your order has been shipped you will receive an email with a track & trace number to track the status of your order.

If you have not received it, please check your spam box. You can also visit DHL’s website with the tracking number provided. Otherwise, please email our customer care webshop@pennandink-ny.com with your order number.

If you can’t find your confirmation e-mail, please check your spambox first. If it is not there, send an email to webshop@pennandink-ny.com