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RETURNS

Returns
Returns online
  • Returns must be made within 30 days of the delivery date and are free of charge for EU
  • All products must be returned in original condition, with all tags still attached (unless faulty)
  • To exchange an item bought online, please return the item and place a new order online
  • In case your return concerns a wrongly delivered item, or a defect, please contact us 
 How to return online
  1. Complete the return form and place it inside the parcel together with the item(s) you wish to return
  2. Request a return label
  3. The Netherlands, Belgium & Luxembourg: request a return label here (fill in your order number as reference)   → Other countries: request a return label via e-mail (webshop@pennandink-ny.com)
  4. Attach the return label on top of the old address label
  5. Bring it to your nearest DHL parcel point

In case you need a new return form, you can download one here.


Refund
We always aim to handle your return purchase as soon as we can. We refund in the same way we received your payment. In general you should receive a refund within 30 days.
 

Any further questions regarding your return or refund?

Our customer service has the answers. You can reach us anytime by e-mail webshop@pennandink-ny.com.

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