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RETURNS

Returns
Returns online
  • Returns must be made within 30 days of the delivery date and are free of charge for EU (Norway, Switzerland and United Kingdom excluded). 
  • All products must be returned in original condition, with all tags still attached (unless faulty).
  • To exchange an item bought online, please return the item and place a new order online.
  • In case your return concerns a wrongly delivered item, or a defect, please contact us.
 How to return online
      1. Go to https://pennandinkny.shipping-portal.com/rp/ and make a return request (fill in your postal code and your ordernumber #0000).
      2. Place the item(s) you wish to return  in a box (e.g. the one you got from PENN&INK N.Y).
      3. We will send you a label via email to stick on the return package so that you can then take it to the drop point.
      4. Attach the return label on top of the old address label.
      5. Bring it to your nearest drop point.

Refund

We always aim to handle your return purchase as soon as we can. We refund in the same way we received your payment. In general you should receive a refund within 30 days.
 

Any further questions regarding your return or refund?

Our customer service has the answers. You can reach us anytime by e-mail webshop@pennandink-ny.com.

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