How to get a return label

    1. Go to our online return portal here.
    2. Fill in your e-mail and order number #123456 and download your return label.
    3. Print the return label.
    4. Fill in the return form and place it together with the item(s) you wish to return in a box (e.g. the one you got from PENN&INK N.Y).
    5. Stick the return label on the package and bring it to your nearest drop point.
    6. Questions about your return? Please contact:

Return policy

Returns EU
  • Returns must be made within 30 days of the delivery date and are €2,95 for EU (Norway and Switzerland excluded). 
  • All products must be returned in original condition, with all tags still attached.
  • To exchange an item bought online, please return the item and place a new order online.
  • Questions about your return? Please contact:
Returns outside EU + United Kingdom
  • The return costs are different per country.
  • Questions about your return? Please contact:

Switzerland / Norway

  • We will not pay or be responsible for returning those packages.
  • Please follow the instructions below on how to send back your return.
  • Take the package to your nearest post office within 14 days of the delivery date of your order. It is your own responsibility to ship the items with track & trace.

    Please send your package to:

    PENN&INK N.Y Headoffice
    Omloop 2
    8131TJ Wijhe
    The Netherlands.

  • Questions about your return? Please contact:


      We always aim to handle your return purchase as soon as we can. We refund in the same way we received your payment. In general you should receive a refund within 30 days. 

      Any further questions regarding your placed order or refund?

      Our customer service has the answers. You can reach us anytime by e-mail