How to get a return label

  1. Go to our online return portal here.
  2. Fill in your postal code and order number #0000 and download your return label.
  3. Print the return label.
  4. Fill in the return form and place it together with the item(s) you wish to return in a box (e.g. the one you got from PENN&INK N.Y).
  5. Stick the return label on the package and bring it to your nearest drop point.


    Return policy

    • Returns must be made within 30 days of the delivery date and are free of charge for EU (Norway, Switzerland and United Kingdom excluded). 
    • All products must be returned in original condition, with all tags still attached (unless faulty).
    • To exchange an item bought online, please return the item and place a new order online.
    • In case your return concerns a wrongly delivered item, or a defect, please contact us.


    Refund

    We always aim to handle your return purchase as soon as we can. We refund in the same way we received your payment. In general you should receive a refund within 30 days.

     

    Any further questions regarding your return or refund?

    Our customer service has the answers. You can reach us anytime by e-mail webshop@pennandink-ny.com.